How we work
From first conversation to ongoing support
Four steps, whichever service you choose. The last one does not end.
Our approach
What working with us looks like
By understanding your requirements and challenges, our team designs and implements a solution that fits, and our service continues well beyond the initial installation.
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Step 1
Consult
We start by understanding your requirements and challenges. For print, this usually means a comprehensive audit of your existing set-up; for IT, voice and connectivity, a review of what you have and what it costs.
- A conversation with the right specialist
- An audit or review of your current set-up
- Clear recommendations, in plain English
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Step 2
Design
We design a solution around your organisation and your budget, using products from carefully selected partners.
- A proposal you can compare like for like
- Options where more than one approach would work
- Placeholder: what a proposal includes, e.g. pricing format and contract terms (Q18)
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Step 3
Implement
We plan the installation around your working day. Print devices are configured in-house by our technicians before they are installed, and new equipment can be phased in as older hardware is retired.
- A planned switchover from your current provider
- Devices configured before they arrive
- Placeholder: typical onboarding timeline (Q17)
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Step 4
Support
Our service continues well beyond the installation. Proactive monitoring means we can often act before you notice a problem, and our helpdesk is there when you need us.
- Helpdesk: 0117 472 9200, Monday to Friday 08:30–17:00
- Proactive monitoring for IT and print
- Placeholder: published response-time targets (Q08); account reviews (Q17)
FAQ
Switching and onboarding
Can’t find your answer? Call 0117 472 9200 or email hello@enhancedgroup.co.uk.
How long does it take to switch to Enhanced?
It depends on the services and the size of your organisation. We agree a plan with you before anything changes. Placeholder: typical timelines by service (Q17)
Will our phones or internet go down during the switch?
We plan every switchover to keep disruption to a minimum, and keep your existing service running until the new one is ready wherever the suppliers involved allow it.
Can new equipment be introduced gradually?
Yes. For one client we introduced a new print fleet gradually, as each expiring device was removed.
Get in touch
Let’s work together
Tell us about your organisation and what you would like to improve. We will arrange a conversation with the right person.