Services

Business phone systems in the cloud

Unified communications that help your team talk to customers and to each other, wherever they work. We design each phone system around your requirements and budget, using the latest cloud technology.

Overview

What we provide

Cloud-hosted phone systems for desk phones and mobiles, with Teams integration and call recording, queuing and reporting.

Voice

Our voice services

Hosted VoIP phone systems

A cloud-hosted telephone system using VoIP is now the go-to choice for most businesses. Calls run over your internet connection, on desk phones and mobile devices, using a range of networks and operators.

We design each system around the way you work and the budget you have, and support it once it is live.

Scalable by design

Hosted telephony has almost limitless capacity. There are no expensive expansion modules or engineering visits: adding a user is simply an additional price per user.

Features that come with the licence

Licences can include features that used to need separate systems:

  • Call recording, queuing and reporting
  • Home and remote working apps
  • Links to many CRM systems
  • Microsoft Teams integration and Outlook synchronisation Placeholder: integration method, e.g. Operator Connect or Direct Routing (Q14)

PSTN switch-off

The UK’s traditional analogue and ISDN phone lines are being switched off. If your organisation still relies on them, now is the time to plan the move. We can review what you have and guide you to the right replacement.

Also available: SIP trunks and business mobiles (calls and data). Placeholder: owner to confirm these are still offered (Q12)

Client stories

Voice in practice

How organisations like yours use our voice services.

All client stories
  • VoIP and connectivity

    Sparrow Crane Hire

    Sparrow Crane Hire replaced its analogue phone system with VoIP, a dedicated leased line and a backup failover connection, supported by our team.

  • Hosted VoIP and broadband

    Leaping Lambs Nursery & Pre School

    Leaping Lambs moved from analogue phones and ISDN lines to hosted VoIP and fibre broadband across its Bristol and Bath sites, with one supplier for both.

Partners and products we work with

  • Yealink
  • BT Wholesale
  • Vodafone
  • Microsoft Partner

FAQ

Voice: common questions

Can’t find your answer? Call 0117 472 9200 or email hello@enhancedgroup.co.uk.

What happens to our phone lines when the PSTN is switched off?

Services that rely on the old analogue and ISDN network stop working and need to move to a digital alternative such as a hosted VoIP system or SIP trunks. Our PSTN switch-off guide explains what is affected and what to do.

Can we use our phone system from home or on a mobile?

Yes. Hosted phone systems work on desk phones and mobile devices, and licences can include home and remote working applications.

Does it work with Microsoft Teams?

Yes, our hosted phone systems can integrate with Microsoft Teams and synchronise with Outlook. Placeholder: integration method (Q14)

Get in touch

Talk to us about voice

Tell us about your organisation and what you would like to improve. We will arrange a conversation with the right person.