AC Services: Reducing reliance on on-premise servers with Intune and IT support

AC Services helps owners and users of Rational catering equipment keep downtime to a minimum, through regular servicing and fast repairs. Its customers range from world-famous restaurants to high-street fast-food outlets, and the business relies on dependable technology to support its staff, operations and customer service.

The challenge

AC Services wanted to simplify its IT and avoid the cost and complexity of maintaining on-premise servers.

It needed a secure, scalable and cost-effective set-up that would support day-to-day operations, make devices easier to manage and let staff work efficiently from different locations. It also wanted an IT partner that could provide responsive support and a modern approach to managing users, devices and security.

What we did

We provide ongoing IT support and implemented Microsoft Intune, a cloud-based device management service. Placeholder: number of users and devices managed with Intune (Q23)

The service includes:

• ongoing help with users, devices and day-to-day technical issues
• device management in the cloud through Intune
• better control over device configuration, security settings and user access

With Intune, AC Services can manage devices, apply security policies and support users without the expense and upkeep of traditional on-premise servers, on a platform that can adapt as its requirements change.

The result

AC Services now has a simpler, more cost-effective IT environment. Devices are managed more efficiently, security policies are applied consistently, and the business has reduced its need for costly on-premise server infrastructure, which has lowered its infrastructure costs and simplified management.

Staff working in different locations get more flexible support, and the support model can grow with the business. With Intune in place and less dependence on traditional servers, AC Services has a more flexible platform that supports security, efficiency and future growth.